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If you need to apply for a Sallie Mae loan or cosign for an existing loan application, you can reach one of our customer service representatives at the numbers below during our regular business hours:
(866) 580-6111 [Toll-free]
Mon.-Thurs., 8 a.m.-8 p.m. ET
Fri., 8 a.m.-5 p.m. ET
To use TDD for servicing inquiries call toll free (888) TDD-SLMA [or (888) 833-7562], 24 hours a day, seven days a week and a representative will contact you between 8 a.m. and 4:30 p.m. , ET, Mon.-Fri.
If you work for a school, a school-servicer, lender, or a guarantor, contact us toll-free at (844) 827-7478 [That's (844) 8-ASSIST] during our regular business hours.